Privacy Policy
Last updated: 2026-05-21
This Privacy Policy describes how Glory Casino Bangladesh homepage (operated by Bettor IO N.V., "we", "us", "our") collects, uses, stores and protects personal information of users from Bangladesh. By using our website and services, you consent to the practices described below.
1. Information We Collect
Personal Information
- Full name, date of birth, gender
- Email address, phone number, postal address
- NID (National ID Card) for KYC verification
- TIN (Tax Identification Number)
- bKash / Nagad / Rocket / Upay / bank account details for deposits and withdrawals
- Selfie and document photos (KYC)
Technical Information
- IP address, device type, operating system, browser
- Pages visited, time on site, referrer
- Cookies and tracking pixels
- Session recordings (for support troubleshooting)
2. How We Use Your Information
- Account creation, login and session management
- Identity verification (KYC) and anti-money-laundering (AML) compliance
- Processing deposits and withdrawals via bKash, Nagad and crypto
- Fraud prevention and security monitoring
- Customer support communication
- Marketing (bonus alerts, newsletters) — opt-in only; opt-out any time
- Legal compliance — responding to court orders, tax authorities, regulators
- Service improvement — analytics of aggregated user behaviour
3. Sharing Your Information
We share your data only with the following parties and only when necessary:
- Payment processors — to execute deposits and withdrawals
- KYC providers — to verify identity documents
- Game providers — to deliver the games you play
- Regulators & law enforcement — when legally required
- Analytics partners — aggregated, anonymised data only
We never sell your personal information to marketers.
4. Data Security
We implement industry-standard security measures:
- 256-bit SSL encryption on all data transmission
- Encrypted storage of sensitive documents (KYC, payment)
- Access controls and role-based permissions for our staff
- Regular security audits and penetration tests
- PCI DSS compliance for payment processing
5. Your Rights
You have the right to:
- Access — request a copy of your personal data
- Correction — update inaccurate information
- Deletion — request account closure and data erasure (subject to legal retention requirements)
- Portability — receive data in machine-readable format
- Opt-out — withdraw consent for marketing any time
- Object — to specific processing activities
To exercise these rights, email our Data Protection Officer at [email protected]. We respond within 30 days.
6. Cookies
We use cookies for authentication, analytics and advertising. Types:
- Strictly necessary — session, security
- Performance — Google Analytics (aggregated)
- Functional — remember language, preferences
- Targeting — affiliate tracking, marketing pixels
Manage cookies via your browser settings or via the cookie banner on first visit.
7. Third-Party Links
Our site contains links to external websites (game providers, responsible-gambling resources, licensing authorities). We are not responsible for their privacy practices. Review their policies before providing information.
8. Age Restrictions
Glory Casino is strictly for users 18 years or older. We do not knowingly collect data from minors. If we discover a minor has registered, we close the account immediately.
9. Data Retention
We retain personal data for as long as your account is active plus 5 years for legal/regulatory compliance (AML, tax). After this period, data is securely deleted or anonymised.
10. International Transfers
Our servers are located in secure datacentres in the European Union. Some service providers may process data outside the EU under appropriate safeguards (Standard Contractual Clauses, adequacy decisions).
11. Changes to This Policy
We may update this Privacy Policy to reflect legal, technical or business changes. Material changes are communicated via email and the "Last updated" date above. Continued use of the service after changes constitutes acceptance.
12. Contact Us
Questions about this Privacy Policy?
- Email DPO: [email protected]
- Live chat: available 24/7 on the site
- Postal address: Bettor IO N.V., Heelsumstraat 51, E-Commerce Park Vredenberg, Curaçao